Privacy Policy
Last updated: January 1, 2025
Our Commitment to Privacy
We collect only the information necessary to process your orders and provide customer support. We never sell your personal data to third parties.
Information We Collect
Information You Provide
When you make a purchase or create an account, we collect:
- Contact information: Email address
- Account information: Password (encrypted)
- Payment information: Processed securely by Stripe or PayPal - we do not store your full credit card number
- Communication: Any messages you send us via our contact form
Information Collected Automatically
When you visit our website, we automatically collect:
- Device information: Browser type, operating system
- Usage data: Pages visited, time spent on site
- IP address: For security and fraud prevention
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and download links
- Provide customer support
- Send important updates about your purchases
- Prevent fraud and abuse
- Improve our website and services
Payment Processing
All payments are processed securely through third-party payment processors:
- Stripe: Stripe Privacy Policy
- PayPal: PayPal Privacy Policy
We do not store your complete credit card information on our servers. Payment processors handle all sensitive financial data in compliance with PCI-DSS standards.
Cookies
We use cookies to:
- Keep you logged into your account
- Remember items in your shopping cart
- Understand how visitors use our site (analytics)
You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
Data Sharing
We do not sell your personal information. We only share your data with:
- Payment processors: To complete transactions (Stripe, PayPal)
- Email service: To send transactional emails
- Legal requirements: If required by law or to protect our rights
Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide you access to your purchases
- Required for legal or business purposes
Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing emails
To exercise these rights, contact us at support@engineeringsheets.com.
Data Security
We protect your data using:
- SSL/TLS encryption for all data transmission
- Encrypted password storage
- Secure payment processing (PCI-DSS compliant)
- Regular security updates
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.
International Users
If you are accessing our site from outside the United States, please be aware that your information may be transferred to and processed in the United States.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: support@engineeringsheets.com
- Contact form: Contact Us